Refunds & Returns Policy

Order cancellation


All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.


Refunds


Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
you receive the wrong item
you do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:


your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

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I got the idea for starting my business through a purchase I made and became curious of how I can cater to my skin needs. I struggle with PCOS and part of that comes with hormonal acne and that leaves behind hyperpigmentation. Also throughout this time of my life I was going through tremendous grief due to the passing of my mother and the stress/depression also added to the breakouts and hormonal imbalance my skin and body were experiencing as well.

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In the process of creating my first skin bar which was the Lavender Oatmeal Bar, I found comfort in the soap making process. L'amour Maternel Skincare is dedicated to my mom and is french for maternal love. I thought of using mother nature as ingredients for the products to heal the skin the same way mothers would find ways to nurture and heal their children.
Our motto is: Perfect skin is a lie. Better is here.